I am sure you have heard the saying “The devil is in the details.” This applies to insurance as well. When you shop around for insurance you may think you are being quoted the same coverage only to find out the reason the quote is cheaper is because you have lesser coverage. When you call the 800 number to get a quote in 5 or 15 minutes you don’t know if the person you are talking to has been on the job for a week or 7 years. They may know very little about insurance and just follow a script. They have no skin in the game if they give you poor advice or if they don’t tell you the coverage you have is not sufficient. They may not talk to you again, ever.
That is why Spencer Insurance Agency asks our clients to call us when they get a quote from another company before they consider switching to a new company. We are a local independent agency which means we write with more than one company and all of our staff members are licensed professionals, not just order-takers. You can even stop in and talk to us! Our staff understands insurance and knows that details are important. You talk to the same people when you call us.
Spencer Insurance Agency is not offended when a client calls and tells us they feel their rates are too high. We will review your policies and see if there is anything we can do to bring the price down that will not put you at a greater risk because you have less coverage. We have several quality carriers not just one.
Recently, a client notified us they switched to another company to get a much better rate. When the client sent us the new policies for us to review they were shocked to find how much coverage they lost. They had a 2% wind deductible which means if there was a thunder storm with strong winds and their house sustained wind damage (tree blown onto house, shingles blown off roof, etc.) that they had a $8,000 deductible. The policy our client had with our carrier was a $1,000 deductible regardless of the cause of the covered loss. They also did not have any water backup coverage and other coverage was missing as well. When they called the new company to inquire about the missing coverage they could not get through to anyone that could help them and became very frustrated by the service. Yes, they got a better price but the coverage and service they received was very poor. They cancelled those policies and came back to Spencer Insurance.
We understand that price is important but please call us before you switch so we can help evaluate the offer you received before you switch. A savings of $500 could end up costing you $20,000 when you have a claim.
Call us today at 215-885-2200 for a review.